shipping information

Most items that we sell (apart from the really big ones) are usually sent via Australia Post.

Orders are normally dispatched (sent) the next working day after the order being placed.

Orders are sent from postcode 4655, Hervey Bay, QLD.

Approximate shipping times for 'in stock' products via Australia Post are as follows:

QLD & Sydney: 1 - 4 working days
Canberra & Melbourne: 2 - 4 working days
NSW, VIC & SA: 3 - 5 working days
WA, NT & TAS: 4 - 6 working days

These times are approximate only. If you have a particular deadline you need to meet please contact us and we'll see what we can do.

Please note a product’s availability when ordering it – not everything on this site is carried in stock, some products are ordered in as required. These items take longer to be delivered.

secure online ordering

This site features secure online ordering. The information you supply in our secure checkout area is protected by 128 bit encryption. This means that the information you send to us and the information we send back to your browser is encrypted (or scrambled) while you are in the secure area. The padlock symbol that appears in your browser window means that encryption is enabled.

privacy

We respect the privacy of your personal information and we are committed to ensuring its proper collection, storage, use and disclosure.

Under no circumstances will information be sold or made available to marketing agencies or similar parties.

We use personal information collected from you for the purpose for which it was collected.

In regards to ordering large items that require personalised delivery, we will provide your phone number to the freight company that carries your goods so they can call to you to arrange a suitable drop-off time.

Website Statistics

We collect aggregated statistical information which tells us about visitors to the website but not the identity of those visitors. This helps us determine usage patterns for the site including things like which areas of the site are being visited the most.

Use and disclosure of information

We may use or disclose personal information that we collect about you:

• for the purpose for which it is collected;
• where you have consented to the use or disclosure;
• to maintain our relationship with you;
• to the extent that we are required or authorised by law to do so.

Security of your information

We take reasonable steps to ensure that your personal information is stored in a secure fashion and make our best effort to ensure its security and integrity.